Privacy Policy

1. Introduction

Welcome to chatrealtor.ai ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Definitions

3. Information We Collect

3.1 Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include:

• Email address
• Name (first and last)
• Phone number
• Payment information (processed securely through third-party payment processors)
• Account credentials
• Profile information

3.2 Usage Data

We automatically collect certain information when you visit, use, or navigate our Service:

• IP address
• Browser type and version
• Pages visited and time spent
• Device information
• Operating system
• Referring URLs
• Click data and interaction patterns

3.3 Tracking & Cookies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

4. How We Use Your Information

We use the collected data to provide and maintain our Service, notify you about changes, provide customer support, gather analysis to improve our Service, monitor usage, detect and address technical issues, process payments, send promotional communications (with your consent), enforce our Terms of Service, and comply with legal obligations.

5. Data Retention

We retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your data to comply with legal obligations, resolve disputes, and enforce our policies.

6. Transfer of Data

Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

7. Disclosure of Data

We may disclose your Personal Data in good faith to comply with legal obligations, protect our rights or property, prevent wrongdoing, protect personal safety of users or the public, and protect against legal liability. If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.

8. Security of Data

The security of your data is important to us. We use commercially acceptable means to protect your Personal Data, including encryption, secure authentication, regular security assessments, access controls, and employee training. However, no method of transmission over the Internet or electronic storage is 100% secure.

9. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights including the right to access, rectification, erasure, restriction of processing, data portability, to object, and to withdraw consent at any time.

10. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights including the right to know what personal information we collect, the right to delete your personal information, the right to opt-out of the sale of your personal information (we do not sell personal information), and the right to non-discrimination for exercising your CCPA rights.

11. Service Providers

We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, or perform Service-related services. These third parties have access to your Personal Data only to perform these tasks and are obligated not to disclose or use it for any other purpose.

12. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service. These services help us understand user behavior, improve our Service, and optimize user experience. Analytics data is used in aggregate form and does not personally identify individual users.

13. Payments

We use third-party payment processors to process payments. We do not store or collect your payment card details. All payment information is handled directly by our payment processors in compliance with PCI-DSS standards.

14. Links to Other Sites

Our Service may contain links to other websites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

15. Children's Privacy

Our Service is not intended for use by children under the age of 13 (or 16 in the EEA). We do not knowingly collect personally identifiable information from anyone under these ages. If you are a parent or guardian and aware that your child has provided us with Personal Data, please contact us.

16. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Modified" date. You are advised to review this Privacy Policy periodically for any changes.

17. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: Company: NewOaks LLC, Website: chatrealtor.ai, Email: privacy@chatrealtor.ai, Response Time: We will respond to your inquiry within 30 days.

18. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.